My name is Jenny, and I am one of the senior customer support reps here at A.W.A.R.E. I wanted to take a few moments to write this blogpost and share an important message with the community.
As a customer support rep, I communicate to a lot of people daily, and am very much dedicated to helping people become sovereign and aware. One of the qualities that our customer support representatives, service managers and consultants share is our ability to effectively communicate with people using our high EQ.
For those who do not know what EQ is, let me share its definition:
EQ stands for Emotional Intelligence. EQ is the capability of one recognizing their own emotions and those of others, and being able to discern the different feelings and classify them appropriately, and being able to communicate with others in a compassionate, professional way, without loosing our composure. Using EQ, we are able to use behavior responses and manage our emotions to adapt to whom we are interacting with.
Why is EQ important at A.W.A.R.E?
Considering that the A.W.A.R.E Customer Reps, consultants and service managers communicate with a lot of folks on a daily basis, it is important that the team remains professional at all times.
While not everyone uses EQ or are as professional like team A.W.A.R.E is, we hope that at least, those whom we communicate with, come with respect, are polite and courteous, are appreciative, and are professional like all of team A.W.A.R.E is.
Many people do not realize that a lot of work, dedication and hours goes into maintaining such a large website like A.W.A.R.E. Most of the customer reps are doing philanthropy work and working over-shifts to help many people become sovereign, with not much pay.
I interact with all sorts of individuals 7 days a week, and many are coming from groups where respect, professionalism and appreciation is not always practiced. Their mindset may not be there and they want to be hand held or offer us to work for free for them.
A.W.A.R.E has a zero tolerance with anyone who is rude, disrespectful, who are aggressive or passive aggressive. At our discretion, we can choose to work with someone or not work with someone if they approach us in a rude way because our paralegals do not work with everyone.
Many have asked about the prices on our website and why they are going up.
The prices on our website is not going up due to inflation. The prices on our website were introductory prices to a lot of our services.
Like mentioned, customer support team needs to get compensated now because a lot of time and energy goes into maintaining such a well organized and structured website like A.W.A.R.E.
I want to thank everyone who has showed their support and who appreciates all that A.W.A.R.E does for the large awakening of the people. For all customers… YOU ARE VALUED and MUCH APPRECIATED HERE, and we THANK YOU for your support and appreciation!
So in closing…
If you are interested in being an A.W.A.R.E student or a valued customer, all we ask is that you come with respect, are professional in your interactions with us, have a good mindset that is abundant, then you can possibly work just fine with the team 🙂
Remember, you are dealing with a team of professionals.
We do apologize if we are not able to respond to you as quick as you’d like or anticipate, but please keep in mind, A.W.A.R.E receives an influx of emails a day, and has to respond to them in the order which it was received. Your patience is greatly appreciated as we do our very best to respond as quick as possible.
First impression is everything!
How you communicate with A.W.A.R.E either by email or phone (via consultations only) means a lot to us.
If you are respectful, kind and appreciate A.W.A.R.E, then you can work good with us.
Please post your comments below if you would like to share your feedback, comments or questions and we’ll answer them in the order which it was received.